Job Description

Operations Manager

MODE OF ENGAGEMENT

Full-time with a probation period of 6 months.

PRIMARY JOB LOCATION

Lekki Phase 1, Lagos (Hybrid)

REPORTING LINE

Chief Executive Officer

Your Mission Should You Choose to Accept it 😁

Some people get overwhelmed by change; you get excited. You’re so dynamic and creative that you relish the chance at continuous improvement.
But, you’re disciplined to a tee. Processes, calendars, documentation and standard operating procedures are in your toolkit. You don’t leave home without them!
When things run smoothly, you stand proud. But when they don’t, you roll up your sleeves to solve the issues.
This role will stretch you. You will be the Manager in charge of three departments – Operations, HR and Customer Service. You will also have oversight over the policies and processes that drive other units.
Ready for the challenge? Dive in!

About Volition Cap

Volition Cap is a game-changing asset manager empowering Africans & Diasporans to create wealth. We are fund managers for a related cooperative, Vizient Coop.

Direct Reports

Customer Service
Human Resources
Operations

Roles & Responsibilities

Process & Policy Management: Develop, implement, and update operational policies and processes to ensure compliance and efficiency.
Deliverables Management: Track and manage task timelines and deliverables, ensuring quality execution of tasks across functional units.
Administration: Oversee efficient office administration and operations.
Resource Management: Manage company resources and ensure optimal allocation, storage, utilization, accountability and preservation.
Budgeting: Assist in the creation of budgets and the tracking & approval of operational expenses.
Tech Support: Liaise with vendors to ensure technical support for work tools and apps.
Internal Audit: Conduct internal reviews to ensure compliance with company policies and procedures.
Vendor Management: Liaise with vendors and contractors, maintain an up-to-date database, and ensure effective service delivery.
Investment Operations Support: Provide documentation and admin support for investment-related operations.

Experience and Qualifications

A university degree with a strong foundation in secondary school math.
10 years of experience in operations, administration, or a similar role.
Entrepreneurship or intrapreneurship experience is required – has managed a company or multiple departments and was responsible for the PnL.
Proficiency in team & process optimization and workflow management.
Strong understanding of financial planning and budget tracking.
Advanced use of team management tools and apps.
Extreme attention to detail and organization.